Frequently asked questions
Included in your booking, you'll have:
• bed linen and towels for each guest*;
• entry to the swimming pool (during the opening season), playground and all other common areas;
• the use of WiFi (available in common areas).
*extra charge requested for changing sheets and towels
NB: There is no daily cleaning service. For every 5 nights of booking you are entitled to a change of linen included, which you can schedule at reception upon check-in.
Pets are allowed in all our accommodations, as long as you follow these precautions:
• All animals must comply with veterinary health regulations, as proven by the vaccination booklet;
• All animals must be kept in such a way as not to cause a nuisance or damage to other guests or things in the camping;
• Animals of large size or of breeds considered dangerous are allowed only if agreed in advance with management;
• The owner bears full responsibility if the animal causes injury to other people or damage to property;
• Dogs must always be kept on a lead and may not enter the pool area and playground;
• Staying with your four-legged friend includes an obligatory supplement that covers dedicated services, gadgets and management costs. The cost varies according to the type of accommodation and/or length of stay and is applied directly to your reservation.
If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.
Yes, you can. A daily entrance fee is payable (this will vary depending on the time of year).
It is mandatory to present the identity document of all participants at the entrance of the facility.
You'll find the map on the homepage of our website.
hu Roma camping in town is open all year round.
You can check in from 2 pm onwards for accommodation and from 12 am for pitches.
Our reception is open 24 hours a day, so you can arrive whenever you like, but we cannot guarantee that your accommodation will be available before 2:00 pm.
To check-in online before your arrival, follow the wizard at this link: enter the booking number, which you'll find in the confirmation email, and then enter your arrival and departure dates. Fill in your details and then the details of the people who will be travelling with you. On completion of the check-in process, you will receive a confirmation email.
You must leave your accommodation and check out at the reception by 10 a.m. for accommodation and by 12 noon for pitches.
If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.
For European citizens, all you need is your national ID card. Non-EU citizens need to show their passports - this also applies to children. ID must be presented in the original (neither photos nor copies will be accepted) and the document must be valid. Minors under the age of 18 are not allowed to enter the facility unaccompanied.
If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.
Entry into the camping is allowed from 14:00 am on the day of arrival. If you arrive earlier, you can leave your luggage in our luggage room and/or your car in the car park in front of the reception depending on availability.
Click here to view the online GPS coordinates for hu Roma Camping in town.
If you arrive from outside Rome, follow the signs towards Rome, on the "Grande Raccordo Anulare" motorway, take exit 1 "Aurelia" towards the centre, after one kilometer you will find the Camping on your right.
By planeThe closest major airport to hu Roma camping in town is Leonardo da Vinci-Fiumicino Airport (FCO).
Click here to view the location of the airport.
After landing, you can rent a car, take a taxi or use public transport to reach Via Aurelia 831.
It is possible to request the transfer service to the village by booking 48 hours in advance of the expected arrival time. Click here to book the transfer.
By public transportRome has an extensive public transport network. You can take a combination of bus and subway to reach your destination:
From the airport, take the Leonardo Express train to Roma Termini (Rome's central train station).
From Rome Termini, take the Line A metro (red line) towards Cornelia.
Get off at Cornelia metro station.
From Cornelia, you can take a bus or taxi to Via Aurelia 831.
On the trainIf you arrive in Rome by train from another Italian city, you will probably arrive at Roma Termini.
From Rome Termini, follow the same instructions in the "By Public Transport" section to reach Via Aurelia 831.
To find out public transport travel times, we recommend downloading the Moovit app (iOS, Android) or Roma Mobilità (iOS, Android)
There is a return shuttle service available from the camping to Cipro underground station, 600 metres on foot from the entrance to the Vatican Museums.
You can purchase tickets at our infopoint.
To get to Rome city centre from the campsite, you can take bus 246 (Cornelia direction) or bus 247 (Cipro Metro Station direction) from the bus stop just outside the campsite. Those buses will take you to the Cornelia Station on the Metro A line. From there you can take the metro to get to all the central stations.
To come back to the campsite, just take the Metro A line (Battistini direction) to Cornelia Metro Station, and then from the same street you can take either of the two buses mentioned above (Malagrotta direction for bus 246 or Aurelia Station direction for bus 247), and get off at the stop at the supermarket in front of the campsite.
Alternatively, if you walk 1 kilometre from the campsite to Roma Aurelia Railway Station, you can take a train directly to the centre. Trains run approximately once every hour. They also stop at the Roma Termini and Roma Tiburtina railway stations.
You can book your holiday with us:
• on the website roma.huopenair.com
• by sending an e-mail to [email protected]
When booking you will be asked for the period and destination you are interested in. Depending on your method of contact, we'll check the availability of the requested accommodation and give you a price as soon as possible. In case of unavailability, we'll offer you alternatives to consider.
You can visit the experience page of our website and choose the one that best suits your needs. Otherwise, once in the camping you can go directly to the infopoint via our web app.
For the deposit you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• Bank transfer for bookings made by e-mail
• PayPal
The tourist tax is € 3.00 per person, per night, up to 5 nights.
The following are exempt from payment:
• persons under 10 years of age;
• Individuals who are caring for patients in public or private hospitals;
• Patients undergoing hospital treatment;
• People with disabilities with a certificate and accompanying person.;
• Military personnel and law enforcement officers on duty.
You can book the continental breakfast service when booking.
€ 12.00 per person per day for adults
€ 8.00 per person per day for children 2-11 years
Please note:
• Continental breakfast will be served at our bars or restaurants and includes: croissants, hot drinks of your choice, fruit juice, yogurt, bread, butter, jam, Nutella, cereals, biscuits, fresh fruit, toast with cooked ham and cheese, cheese, boiled eggs
• Please specify any food allergies or intolerances in the Notes section.
At the time of booking a credit card will be required as a guarantee and the balance of the reservation must be paid upon arrival at the property.
If the Non-Refundable Tariff is selected payment of the full amount must be made at the time of booking.
In both cases, tourist tax must be paid upon arrival.
You may cancel your booking free of charge up to 24 hours before your arrival by sending an e-mail to [email protected]. Only in the case of non-refundable rates, cancellation entails the loss of 100% of the amount paid.
You can change the dates of your booking up to 24 hours before the first day indicated in the booking, subject to remaining availability, by sending an e-mail to [email protected]
We've got the best solutions for your group holiday.Send us an email or fill out the form.
When requesting your booking in the appropriate field, you can express a preferred position for your mobile holiday home, or ask to stay near other family groups. We remind you that we cannot guarantee a specific location but we will do our best to satisfy all requests.
For guests with mobility impairments, we have a limited availability of accommodations with easy access, hu stay Smart S or hu stay Smart XS to see our accommodations. To book them, please send an email to [email protected].
Final cleaning is included for customers who book directly on our website. The accommodation must be left clean, tidy and without rubbish bags.
If necessary, you can hire extra set from Reception:
• Additional towel set, apart from the first supply (€ 5.00)
The costs of extra linen sets are as follows:
• Single linen set additional to the first supply (€ 5.00)
• Double linen set additional to the first supply (€ 8.00)
You'll be provided with a set of linen for each bed and a set of towels per person, consisting of a small face towel and a shower towel.
Bed linen is included in the total price and will be changed weekly on request. Please tell us the exact number of adults and children in your group, so that our staff can prepare the linen before your arrival.
There is a safe in the hu stay Smart XS, hu stay Smart XS Plus, hu stay Smart S, hu stay Premium and hu Glamp Smart. There are rental lockers at the Reception.
The sockets in all types of accommodation are of the Schuko type. The voltage of the mobile home is 220 V.
There is a communal barbecue area on the campsite for the use of guests.
The cost of a token is € 3.00 and the duration of each token is 18 minutes. Tokens can be purchased at reception.
Air conditioners are available in all our accommodations and also function as heat pumps. The use of air conditioning is free of charge.
Staying with your four-legged friend includes the mandatory Love Pet Pack fee, which covers dedicated services, gadgets, and management costs.
Accommodations
Flat fee: €35 per stay.
Pitches
Free: during the low season.
€15 per stay: during the high season.
For a second pet, a supplement equal to 50% of the first pet’s fee applies.
Rates may vary depending on the season.
*Rates shown are for the current seasonParking is free inside the camping and in the spaces near the mobile homes (if you have a parking pass).
Yes, electricity and gas consumption are included in the price.
We accept campers and caravans up to maximum length of 9 metres, depending on the availability of large pitches.
Visit Rome in total freedom with the shuttle service.
Departing from the campsite and the metro station Cipro just 600 metres walk from the Vatican Museums.
You can buy tickets at our infopoint, the cost per round trip is €5 from 6 years old and up.
Departure times:
• From hu Roma camping in town
8:00, 9:00, 10:00, 16.30, 17:30, 18:30, 19.30
• From Shuttle bus parking area of Cipro metro station
8:30, 9:30, 17:00, 18.00, 19:00, 20.00
The camping offers a shuttle service to and from the airports (Fiumicino and Ciampino), which must be booked at least 48 hours in advance with the appropriate form.
The cost varies depending on the route.
With the aim of guaranteeing everyone a peaceful and respectful coexistence within the campsite, we ask you to take a few minutes to read our rules, which are posted at the entrance to the Camping and made available on various digital channels (website, web app, email, online check-in).
By accessing the campsite, you automatically accept these rules without reservation.
On arrival• Entry to the campsite is subject to the presentation of an identity document of all guests, including children, the authorisation of the management and the registration required by law.
• The guest is obliged to check the accuracy of the registration, to notify the management of any discrepancies and to notify changes such as arrival and departure of persons in advance.
• On arrival, each guest shall be given an identification bracelet, which must be worn for the duration of the stay, exhibited at the request of the security staff and returned on departure.
• Accommodation tax must be paid on arrival in cash or electronically.
• The accommodation will be available on the day of arrival from 3 p.m.
• The management reserves the right of admission, retention and removal.
• On the day of departure, accommodation must be vacated by 10:00 a.m. on the day of departure. If this time is exceeded, an additional day's stay will be charged.
• Guests who anticipate their departure will still be charged for all days of the booking.
• On departure, you must return the keys, the Car Pass and settle any extra payments at Reception.
• Minors are only allowed access if they are in possession of a valid identity document and are accompanied by an adult in possession of a written proxy from their parents who is legally responsible and guarantor.
Visitors• The management reserves the right to allow the entry of day visitors and guests subject to organisational requirements.
• Presentation of a document and payment of the fee specified in the "price list" is required.
• You will be given a bracelet that must be worn for the duration of your stay. Entry is permitted by 19:00 hours, with exit by 23:00 hours.
• The entry of cars and motorbikes is permitted subject to registration of the vehicle's number plate. The car pass handed in on arrival must be visibly displayed on the vehicle for the duration of the stay.
• Parking of vehicles is permitted in the spaces indicated by the management. Safety regulations stipulate a maximum speed of 10 km/h (at walking pace). Please do not move with your car except to enter and exit the campsite.
• Pets are welcome in all our accommodation, subject to certain rules.
• Dogs must be kept on a leash at all times, except in the dog area and in areas where indicated.
• Owners are responsible for any damage caused by animals.
• Animals are not allowed in certain common areas of the resort, such as the swimming pools, with the exception of the dog beach, and in specially marked areas.
• For more information, we recommend that you read the pet regulations.
• The accommodation units are available from 3 p.m. and must be vacated by 10 a.m. on the day of departure.
• It is not possible to remain on the campsite beyond the check-out time.
• No installations (tents, tarpaulins, caravans, fences, etc.) are permitted between the accommodation units.
• Cars must be parked in the allocated space.
• The accommodation units are provided with bed linen. A free weekly linen change is provided for bookings of at least 7 nights.
• Out of respect for the environment, we ask you to use the air conditioning only when you are present in the accommodation units, with doors and windows closed.
• On departure, the accommodation unit must be left clean and tidy, free of rubbish and with clean dishes. Failure to do so will result in a charge for cleaning, as well as any breakage or missing items.
• Behaviour, activities, games and the use of equipment that cause disturbance to camp guests must be avoided.
• In particular, maximum silence must be observed from 23:00 to 08:00.
• Guests are obliged to respect the vegetation, hygiene and cleanliness of the complex.
• The campsite and all its guests are obliged to separate waste; please use the coloured waste bins carefully and precisely.
•It is forbidden to use unsupervised open flames (candles, citronella, charcoal, torches, etc.).
• Gas or electric barbecues may only and exclusively be used on pitches, provided they are positioned at least 1.5 metres away from mobile homes, caravans, tents, verandas, hedges or trees, in an area clear of dry vegetation. The use of any type of barbecue is always prohibited for those staying in mobile homes.
• Whilst guaranteeing continuous surveillance of the campsite, the Management accepts no responsibility for the loss of valuables and/or personal items either in the accommodation, in the vehicles or anywhere else both inside and outside the campsite. Guests are obliged to take care of their belongings. The Management is not liable for any theft or damage.
• With the exception of the coverage of third party liability risks, the Management is not liable for damage caused by other Guests, vandalism, atmospheric events and natural disasters, falling trees, branches or pine cones, fire, insects, epidemics, diseases.
• The very nature of the campsite and the characteristics of the environment in which it is located imply the presence of natural unevenness in the terrain. The Management declines all responsibility for any eventualities resulting from the aforementioned circumstances.
• The campsite management has the right to expel those who do not respect the rules of these Rules and Regulations.
• Any complaints and grievances must be reported promptly to the campsite reception.
• On the day of departure, guests must ensure that they do not leave any personal items inside the accommodation or on the premises. The management declines all responsibility for forgotten items.
Emergencies1) Call the SINGLE EMERGENCY NUMBER 112 to contact the ambulance, police, fire brigade or other authorities.
2) Immediately afterwards, NOTIFY RECEPTION on + 39 340 685 7052 that you have called the emergency services. We need to be informed as soon as possible to coordinate the emergency response!
Useful numbersReception +39 06 6623018
Night Watchman +39 340 685 7052
Email: [email protected]
• If you are travelling with your pet, please let us know when booking and bring your pet's documentation and vaccination certificates with you.
Health regulations• Pets must comply with current health regulations, evidenced by an updated vaccination booklet.
• The animal's health booklet, with relevant vaccinations, must be presented at check-in. Access will not be permitted without the health booklet.
• For anything not regulated in these rules, please refer to the provisions of the Civil Code and local regulations of the area where the site is located.
• You must pick up after your pet and dilute any urine with water.
Muzzle• You must always carry a muzzle and have the animal wear it in situations that are potentially dangerous for other people or animals.
Responsibility• Civil and criminal liability for any damage caused by the pet to persons, property or other animals is borne entirely by the owner.
• The owner is responsible for the behaviour and control of their pet throughout their stay, ensuring that it does not disturb other guests or cause problems with other animals.
• Pets must not be left unattended or allowed to roam freely within the site.
Identification• All dogs must be identifiable by microchip.
Disturbance and safety• Pets must be managed in such a way as not to cause disturbance, damage or danger to other guests or the sites.
• For safety reasons, it is recommended to avoid the use of retractable leashes within the site.
• The site management reserves the right to refuse service in the event of aggressive behaviour or excessive disturbance caused by a pet.
• Animals are allowed in all types of accommodation
• Up to two pets are allowed per accommodation. For special requests you can send an email to [email protected].
• It is strictly forbidden to leave pets unattended inside the accommodations.
• To ensure the safety of pets and our service staff, room cleaning and tidying will only be provided if the animal is enclosed in a suitable carrier, or on a lead in the presence of the owners, or preferably when the room is empty.
• Pets are not allowed on beds, armchairs, chairs, tables or other furniture, either in the accommodation or in common areas.
• It is not permitted to wash animals in the bathrooms of the accommodations and any use of bed linen and towels for pets is prohibited.
• Dogs must always be kept on a lead, with a maximum length of 1.5 metres.
Guide dogs and working dogs• Guide dogs and working dogs are exempt from any additional charges.
Additional cost• There is a mandatory supplement when staying with a pet, which covers additional services and management costs. The cost varies depending on the type of accommodation and/or length of stay and is applied at the time of booking.
Areas not accessible to petsAnimals are allowed in all common areas of the facility except the swimming pools. Guide dogs are exempt from any access prohibition.
To check out, you must report to reception by 10 a.m. for accommodation and by 12 a.m. for pitches. Once at the counter, you will have to hand in the keys to your accommodation, along with the car pass.
If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.
You can stay at the camping until 10 am on the day of departure.
Wi-fi is available from hotspots in the restaurants, near Reception and around the swimming pools.
You can pay by debit card at all points of sale. Inside the camping there is a cash machine next to the reception.
Our security staff will always be present at the entrance to check your identity and allow you into the camping. Security officers also patrol the camping at night to ensure safety and prevent any disturbances. The pool is supervised by lifeguards during public opening hours. However, we recommend that you always keep an eye on your children.
Parking for 1 vehicle per accommodation is free within the camping, in the designated spaces near the mobile homes or in the designated parking spaces, if provided with a pass.
If you experience a malfunction regarding your booked accommodation or pitch, you can write a message on our dedicated whatsapp channel: +39 324 082 3593.
Remember to indicate your name, surname, booking number and pitch number.
1) Call the UNIQUE EMERGENCY NUMBER 112 to contact the ambulance, the police or other authorities.
2) Right after, NOTIFY THE RECEPTION of the arrival of help on the number 066623018 or, after 11pm, 3406857052: it is essential to let us know as soon as possible to coordinate emergency vehicles!
There is no baby sitting service on the camping.
There is a self-service laundry room on the campsite with coin-operated washing machines and dryers open 24 hours a day at a cost of:
• € 6,00 washing including soap and softener
• € 4.00 drying
Yes, outside visitors are allowed on the campsite.
All external guests, including minors, must register at reception with a valid identity document.
Access is permitted with limitations depending on the time of the season and occupancy.
It is mandatory to present the identity document of all participants at the entrance of the facility.
You can contact Reception for:
• Check-in and check-out, customer assistance, early check-out or extension of stay;
• Reporting technical problems and maintenance;
• Camping map, car access PASS;
• General information regarding tours
• Linen hire;
• Hire of hairdryer, iron, kettles, electric extension cords for pitches (with security deposit);
• Luggage storage, lost property;
• Rental of table tennis bats and basketballs (with security deposit);
• Taxi booking.
Reception is always open 24 hours a day
The swimming pool is open daily from 11 April to 26 october. From late morning until late afternoon, depending on weather conditions the period and opening times may vary.
No, sunbeds in the pool cannot be reserved. When you leave the water park, don't keep them occupied: take your towels away and help us give those who come after you a good experience too.
Yes, the pool, reception and the restaurant are provided with easy access.
Yes, inside the camping you will find basketball hoops and table tennis tables.
Visit Rome in total freedom with the shuttle service.
Departing from the campsite and the metro station Cipro just 600 metres walk from the Vatican Museums.
You can buy tickets at our infopoint, the cost per round trip is €5 from 6 years old and up.
Departure times:
• From hu Roma camping in town
8:00, 9:00, 10:00, 16.30, 17:30, 18:30, 19.30
• From Shuttle bus parking area of Cipro metro station
8:30, 9:30, 17:00, 18.00, 19:00, 20.00
The camping offers a shuttle service to and from the airports (Fiumicino and Ciampino), which must be booked at least 48 hours in advance with the appropriate form.
The cost varies depending on the route.
You can contact the Infopoint for the following services:
• Tourist information about Rome and the surrounding area
• Purchase of public transport tickets
• Purchase shuttle tickets to Cipro Metro station
• Tour reservation, tour booking
• Booking service for visits to museums and events
• Transfers to stations and airports
• Booking tours and activities
Inside the campsite you will find a market with fresh produce, ready-made recipes and everything you need for personal hygiene. Every day you can find fresh bread, vegetables and fruit, as well as international newspapers and magazines.
Open daily in the morning and afternoon
Restaurant & Bar
Open for breakfast and dinner.
Pool bar
Open all day, from April to October.
You can make a complaint through our website by clicking here.
We will reply to you as soon as possible.
Items found inside the accommodation and in the camping will be taken to the Lost and found office at the Reception.
Please contact our customer care to report a lost item at the email address [email protected].
If the item is found, you will be contacted and the item will be sent to the address indicated. The cost of dispatch will be paid by the addressee.